Delivery & Returns

CBE Stores – Delivery

CBE Stores offer online shipping for all goods within the United Kingdom. Cost for delivery on items below £300 is £5.99 to cover for Royal Mail Tracked 24, and £7.99 for items above £300 to cover for Royal Mail Special Delivery, with cost fully insured on both options. 

Please note that the shipping service chosen does not denote the speed in which the item will arrive, instead denoting the amount in which the item can be insured up to. CBE aims to deliver items to the customer within 3-5 working days of the order being placed, excluding bank holidays. CBE are not liable to the compensation of the customer for any delays regarding the delivery of an item via Royal Mail. If an item is delayed in transit, CBE are not able to offer compensation to the customer, as long as the item is still confirmed to be in transit by Royal Mail. 

In the case of an item being lost or not delivered by Royal Mail, CBE will offer full compensation of the amount paid by the customer. This refund can only be processed once Royal Mail has offered confirmation that the item is no longer in transit, and has been lost or not delivered. If Royal Mail state the item to have been delivered correctly, a complaint of an item not being delivered cannot be seen as valid until confirmation of this has been given by Royal Mail. 

The shipping address provided on an order is the sole responsibility of the customer. If Royal Mail delivers the item to an address entered incorrectly by the customer, CBE is not liable for any reparations or replacements. It is the customer’s responsibility to provide accurate delivery information. The customer will have a breif period prior to the dispatch of the item to contact CBE via the Order Cancellations form provided below in ‘Cancellations’, in an attempt to ammend an incorrect shipping address.

If an item arrived to the customer damaged in transit, CBE will launch an Insurance Quote and an Investigation will be launched to confirm the validity of the claim. CBE are only liable to offer compensation for this once the Royal Mail investigation has confirmed this claim to be true. 

CBE does not currently offer international shipping of any sorts.

CBE Stores – Cancellations

An Order Cancellation involves the abandoment of a purchase, prior to the dispatch of an item. CBE does offer order cancellations, although the process is completely dependent upon the status of the order. An order cancellation request can be made if the order has not yet been dispatched, and is still marked as processing. CBE cannot guarantee that the cancellation will be processed prior to the dispatch of the item. This is dependent upon the items position in the Postage Process. If the item has been dispatched, the customer will have to follow the Returns Process to amend the order.

To request an order cancellation, please contact the support team via the link below

Order Cancellation Request

CBE Stores – Returns Policy 

CBE Stores is a live retail platform; prices fluctuate based on supply and demand in real-time. As such, once an offer is made and the sale is completed, an order is created, whereby the item has been traded at its current market value. Therefore, if a return is requested, based purely on preference, CBE cannot offer a direct monetary exchange (refund), as the market value of the item is not certain. Although, with Customer Satisfaction at utmost importance, CBE can offer store credit for a return on select items outlined below in terms and conditions, equal to the amount in which was originally paid.

While CBE cannot offer direct monetary exchange for customer returns based on preference, CBE offers a quality and authenticity guarantee for online orders. If an item is received with defects that were not outlined in the listing upon purchase, or the item is not correct upon arrival, CBE can offer a direct monetary exchange.

Regardless of the item or return type, the correct returns procedure (outlined below) must be followed by the customer for the return to be accepted. For more information on what qualifies a return for Store Credit or Direct Monetary Exchange, view the Terms and Conditions Below.

The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects must be reported to CBE upon arrival, any damages occurring to an item after arrival, given that any original defects were not reported initially, are not the responsibility of CBE.

Terms and Conditions

Returning New / Used Jewellery: 

For Jewellery to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging and have no unforeseen defects, marks or discoloration; in accordance with the original listing.

A return request for Jewellery must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. Upon response from CBE confirming the return, the customer is entitled to another 7 days to send the item, and provide a proof of dispatch within this period. If the Return dispatched after the 7 day response period, CBE is not obligated to accept the return. The return request submission can be found below.

Direct Monetary Exchange is warranted proceeding a return of Jewellery if the item:

• Arrives at a weight, length or width which differs from the website listing by over 0.3 grams, 0.3” or 1mm. (Please note that weighing must be done on an accurate scale, on a solid and level surface. The weight will be re-inspected by CBE’s jewellery scales upon return. This reading will be decisive in allowing a refund)

• Is not the same item that appears in the listed images.

• Has a clear physical defect that was not outlined in the listing. This includes a crack or break in a link, a significant scratch that cannot be amended via a polish, a non / poorly functioning clasp. (Please note that any Jewellery listed as New can be refunded for any form of visible defect, regardless of the severity)

Direct Monetary Exchange is not warranted proceeding a return of Jewellery if the item:

• Has a minor physical defect that can be resolved by a polish, E.G a scratch. (This is not applicable to Jewellery listed as ‘New’)

• Is a different colour tone to that which is displayed in the listing images, provided it is the same item.

• Additionally if the client has a change in preference in regards to the purchase of the item.

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will still offer a store credit option, whereby the customer will receive store credit equal to the amount in which was originally paid (in all cases other than if the item was custom made for the client). Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them.

Returning Bespoke Jewellery:

For bespoke jewellery to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging and have no unforeseen defects, marks, or discoloration, in accordance with the original listing.

A return request for bespoke jewellery must be submitted to CBE within 7 days of delivery to the client. If the return request is submitted beyond the 7-day return period, CBE is not obligated to offer this service. Upon response from CBE confirming the return, the customer is entitled to another 7 days to send the item, and provide a proof of dispatch within this period. If the Return dispatched after the 7 day response period, CBE is not obligated to accept the return. The return request submission can be found below. Bespoke Jewellery cannot be returned for any reason other than those listed below.

A direct monetary exchange is warranted proceeding a return of bespoke jewellery if the item:

• Arrives at a weight, length, or width which differs from the website listing by over 0.3 grams, 0.3”, or 1mm. (Please note that weighing must be done on an accurate scale, on a solid and level surface. The weight will be re-inspected by CBE’s jewellery scales upon return. This reading will be decisive in allowing a refund.)

• Is not the same item that appears in the listed images.

• Has any physical defect that was not outlined in the listing.

If CBE deems that the return does not meet this criteria for a direct monetary exchange, a refund will not be warranted. Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them.

Returning Watches

For Watches to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging alongside any additional items, and have no unforeseen defects, marks or discoloration; in accordance with the original listing. The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects should be reported to CBE upon arrival, any damages occurring to an item after arrival are not the responsibility of CBE.                              

A return request for Watches must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. Upon response from CBE confirming the return, the customer is entitled to another 7 days to send the item, and provide a proof of dispatch within this period. If the Return dispatched after the 7 day response period, CBE is not obligated to accept the return. The return request submission can be found below. 

Direct Monetary Exchange is warranted proceeding a return of Jewellery if the item:

• Arrives with a case diameter which differs from the website listing by 1mm. (Please note that diameter is measured from the edge of the case. The diameter will be re-inspected by CBE upon return. This reading will be decisive in allowing a refund)  
• Is not the same item that appears in the listed images.
• Has a clear physical defect that was not outlined in the listing. This includes a crack or break in a link or face, a significant scratch that cannot be amended via a polish, a non / poorly functioning clasp. (Please note that any Watches listed as ‘New’ can be refunded for any form of visible defect, regardless of the severity)

Direct Monetary Exchange is not warranted proceeding a return of Watches if the item:

• Has a minor physical defect that can be resolved by a polish, E.G a scratch. (This is not applicable to Jewellery listed a ‘New’)
• Is a different colour tone to that which is displayed in the listing images provided it is the same watch.
• Additionally if the client has a change in preference in regards to the purchase of the item. 

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will still offer a store credit option, whereby the customer will receive store credit equal to the amount in which was originally paid (in all cases other than if the item was custom made for the client). Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them. 

Returning Clothing

For Clothing to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging and have no unforeseen defects, marks or discoloration; in accordance with the original listing. The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects should be reported to CBE upon arrival, any damages occurring to an item after arrival are not the responsibility of CBE.                              

A return request for Clothing must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. Upon response from CBE confirming the return, the customer is entitled to another 7 days to send the item, and provide a proof of dispatch within this period. If the Return dispatched after the 7 day response period, CBE is not obligated to accept the return. The return request submission can be found below. 

Direct Monetary Exchange is warranted proceeding a return of Clothing if the item:

• Arrives as a size which differs from the website listing. (Please note that the size is taken directly from the item’s label. This does not include the fitting of the item if the listed size is correct to that on the label)  
• Is not the same item that appears in the listed images.
• Has a clear physical defect that was not outlined in the listing. This includes a tear or rip, a broken / non functioning zip, a stain that cannot be removed by a washing machine. 

Direct Monetary Exchange is not warranted proceeding a return of Clothing if the item:

• Has a stain that can be resolved by a washing machine. (This is not applicable to Clothing listed a ‘New’)
• Is a different colour tone to that which is displayed in the listing images, provided it is the same item.
• Additionally if the client has a change in preference in regards to the purchase of the item.

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will still offer a store credit option, whereby the customer will receive store credit equal to the amount in which was originally paid (in all cases other than if the item was custom made for the client). Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them. 

Returning Footwear

For Footwear to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging and have no unforeseen defects, marks or discoloration; in accordance with the original listing. The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects should be reported to CBE upon arrival, any damages occurring to an item after arrival are not the responsibility of CBE.                  

A return request for Footwear must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. Upon response from CBE confirming the return, the customer is entitled to another 7 days to send the item, and provide a proof of dispatch within this period. If the Return dispatched after the 7 day response period, CBE is not obligated to accept the return. The return request submission can be found below. 

Direct Monetary Exchange is warranted proceeding a return of Footwear if the item:

• Arrives as a size which differs from the website listing. (Please note that the size is taken directly from the item’s label. This does not include the fitting of the item if the listed size is correct to that on the label) 

• Is not the same item that appears in the listed images.
• Has a clear physical defect that was not outlined in the listing. This includes a significant tear, rip or a stain that cannot be removed.

Direct Monetary Exchange is not warranted proceeding a return of Jewellery if the item:

• Has a minor stain that can be removed. (This is not applicable to Clothing listed a ‘New’)
• Is a different colour tone to that which is displayed in the listing, provided it is the same item.
• Additionally if the client has a change in preference in regards to the purchase of the item.

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will still offer a store credit option, whereby the customer will receive store credit equal to the amount in which was originally paid (in all cases other than if the item was custom made for the client). Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them. 

Returning Bullion

For Bullion to qualify for a return, the item must be returned in its original outer packaging and have no unforeseen defects, marks or discoloration; in accordance with the original listing. The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects should be reported to CBE upon arrival, any damages occurring to an item after arrival are not the responsibility of CBE.                             

A return request for Bullion must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. Upon response from CBE confirming the return, the customer is entitled to another 7 days to send the item, and provide a proof of dispatch within this period. If the Return dispatched after the 7 day response period, CBE is not obligated to accept the return. The return request submission can be found below. 

Direct Monetary Exchange is warranted proceeding a return of Bullion if the item:

• Arrives at a weight which differs from the website listing. (Please note that weighing must be done on an accurate scale, on a solid and level surface. The weight will be re-inspected by CBE’s jewellery scales upon return. This reading will be decisive in allowing a refund)  
• Is not the same item that appears in the listed images.
• Has a clear physical defect that was not outlined in the listing. This includes a crack or significant scratch (Please note that any Bullion listed as New can be refunded for any form of visible defect, regardless of the severity)

Direct Monetary Exchange is not warranted proceeding a return of Bullion if the item:

• Is a different colour tone to that which is displayed in the listing, provided it is the same item.
• Additionally if the client has a change in preference in regards to the purchase of the item.

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will not offer a store credit option. The client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them. 

Returns Process:

Upon delivery of the item, the client has a 7 day returns period to submit a returns request. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. Upon response from CBE confirming the return, the customer is entitled to another 7 days to send the item, and provide a proof of dispatch within this period. If the Return dispatched after the 7 day response period, CBE is not obligated to accept the return. The return request submission can be found below. 

The client may instigate the Returns Process by filling out the Returns Request Form found below. Once received, CBE will respond to the client within 24 hours via the client’s chosen contact method. 

CBE will provide the returns address, whereby the client will have 3 working days to send the item with their chosen courier (if the returns process proceeds with direct monetary exchange, CBE will cover the postage costs if provided with a receipt). 

Upon arrival at the return address, the item will be evaluated within 3 working days and proceed in accordance with the terms and conditions stated above.

A direct monetary exchange will result in a refund to the card in which was used for payment only, which takes between 24 hours and 3 days depending on the bank the money is refunded to. 

Store credit will be saved to the clients chosen contact method. Clients will be able to contact CBE via this contact and arrange for the use of the store credit. 

Please Click below to submit a 

Return Request Form