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Terms and Conditions

Terms and Conditions for CBESTORES.com

Effective Date: 27/10/2023

  1. Acceptance of Terms

1.1. By accessing and using cbestores.com, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Website.

1.2. CBESTORES LIMITED referred to as “CBESTORES Limited” in these terms, (“we,” “us,” or “our”) reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Your continued use of the Website after such modifications constitutes your acceptance of the revised Terms and Conditions.

  1. Use of the Website

2.1. You agree to use the Website in accordance with all applicable laws and regulations.

2.2. You may not use the Website for any illegal or unauthorised purpose. You may not, in the use of the Website, violate any laws in your jurisdiction.

  1. User Accounts

3.1. Some areas of the Website may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3.2. You agree to provide accurate and complete information when creating your account and to update your information as necessary to ensure its accuracy.

  1. Content

4.1. You acknowledge that all content on the Website, including text, graphics, logos, images, and other materials, is protected by copyright, trademark, and other intellectual property laws.

4.2. You may not reproduce, distribute, or use any content from the Website without the express written consent of CBESTORES Limited.

  1. Privacy

5.1. Your use of the Website is also governed by our Privacy Policy, which can be found here.

  1. Limitation of Liability

6.1. CBESTORES Limited is not liable for any damages, direct or indirect, arising from your use of the Website or any content on the Website.

  1. Indemnification

7.1. You agree to indemnify and hold harmless CBESTORES Limited from any claims, damages, losses, liabilities, and expenses arising out of your use of the Website or any violation of these Terms and Conditions.

  1. Termination

8.1. We reserve the right to terminate or suspend your access to the Website, with or without notice, for any reason, including if you violate these Terms and Conditions.

  1. Governing Law

9.1. These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

  1. Interpretation

Please Read Our Interpretation Policy In Full. See Here.

  1. Contact Information

10.1. For any questions or concerns regarding these Terms and Conditions, you may contact CBESTORES Limited at enquiries@cbestore.co.uk

Acceptance of Terms Policy for CBESTORES.COM

Effective Date: 27/10/2023

  1. Acceptance of Terms

1.1. By accessing and using CBESTORES.COM (the “cbestores.com”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, the Privacy Policy, and any other policies and guidelines posted on the Website. If you do not agree with any part of these terms, please do not use the Website.

  1. Modification of Terms

2.1. CBESTORES LIMITED referred to as “CBESTORES Limited” in these terms, reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Your continued use of the Website after such modifications constitutes your acceptance of the revised Terms and Conditions.

  1. Age Restriction

3.1. You must be at least 18 years old to use the Website. By using the Website, you represent and warrant that you meet the age requirement.

  1. User Responsibility

4.1. You are responsible for maintaining the confidentiality of your account information, if applicable, and for all activities that occur under your account.

4.2. You agree to provide accurate and complete information when using the Website and to update your information as necessary to ensure its accuracy.

  1. Compliance with Applicable Laws

5.1. You agree to use the Website in accordance with all applicable laws and regulations. You may not use the Website for any illegal or unauthorised purpose. You may not, in the use of the Website, violate any laws in your jurisdiction.

  1. Termination of Use

6.1. CBESTORES Limited reserves the right to terminate or suspend your access to the Website, with or without notice, for any reason, including if you violate these Terms and Conditions.

  1. Contact Information

7.1. For any questions or concerns regarding this Acceptance of Terms policy or the Terms and Conditions, you may contact CBESTORES Limited at Enquiries@cbestore.co.uk

Use of the Website Policy for CBESTORES.COM

Effective Date: 27/10/2023

  1. Acceptance of Terms

1.1. By accessing and using CBESTORES.COM (the “Website”), you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please do not use the Website.

  1. Use of the Website

2.1. You agree to use the Website for lawful and appropriate purposes only. You may not use the Website in any way that violates applicable laws, regulations, or these terms.

2.2. Prohibited Actions:

  1. You may not engage in any activity that could harm, disrupt, or negatively impact the Website, its users, or its functionality.
  2. You may not attempt to gain unauthorised access to the Website or its related systems and networks.
  3. You may not use the Website for any illegal or unauthorised purpose, including but not limited to hacking, fraud, or transmitting malicious software.
  4. You may not collect, use, or disclose personal information from other users without their consent, in violation of our Privacy Policy.

2.3. Content Submission:

  1. If you submit content to the Website, such as comments, reviews, or user-generated content, you agree to do so in a manner that is respectful and in compliance with these terms.
  2. We reserve the right to review, edit, or remove any user-generated content that violates these terms.
  3. User Accounts

3.1. If you create a user account on the Website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3.2. You agree to provide accurate and complete information when creating your account and to update your information as necessary to ensure its accuracy.

  1. Intellectual Property

4.1. All content on the Website, including text, graphics, logos, images, and other materials, is protected by copyright, trademark, and other intellectual property laws.

4.2. You may not reproduce, distribute, or use any content from the Website without the express written consent of CBESTORES LIMITED.

  1. Termination of Access

5.1. We reserve the right to terminate or suspend your access to the Website, with or without notice, for any reason, including if you violate these terms.

  1. Contact Information

6.1. For any questions or concerns regarding this Use of the Website policy or any issues related to your use of the Website, you may contact us at enquiries@cbestore.co.uk

User Accounts Policy for CBESTORES.com

Effective Date: 27/10/2023

  1. User Accounts

1.1. CBESTORES LIMITED, the owner and operator of cbestores.com, provides users with the opportunity to create and maintain user accounts on the Website.

  1. Account Creation

2.1. To create a user account, you must provide accurate and complete information, including your name, email address, and any other required information. You may also be asked to create a username and password.

2.2. You are responsible for maintaining the confidentiality of your account information, including your username and password. You are also responsible for all activities that occur under your account.

2.3. If you suspect any unauthorised use of your account, it is your responsibility to notify us immediately.

  1. Age Restriction

3.1. To create a user account, you must be at least 18 years old. By creating an account, you represent and warrant that you meet the age requirement.

  1. Account Usage

4.1. Your user account is for your personal use only. You may not share your account with others, and you may not use another person’s account.

4.2. You agree to use your account in compliance with all applicable laws and regulations.

  1. Account Termination

5.1. CBESTORES LIMITED reserves the right to terminate or suspend user accounts, with or without notice, for any reason, including but not limited to:

  1. Violation of these terms and conditions. b. Suspicion of unauthorised or fraudulent activity. c. Violation of applicable laws and regulations.

5.2. In the event of account termination, you may lose access to certain content and features on the Website.

  1. Account Information Updates

6.1. You agree to keep your account information accurate and up-to-date. This includes your contact information and any other required details.

6.2. CBESTORES LIMITED is not responsible for any inconvenience or loss resulting from outdated or incorrect account information.

  1. Contact Information

7.1. If you have any questions or concerns about this User Accounts policy or your user account, please contact us at enquiries@cbestore.co.uk

Content Policy for CBESTORES.COM

Effective Date: 27/10/2023

  1. Content Guidelines

1.1. CBESTORES.COM, owned and operated by CBESTORES LIMITED, is committed to providing a safe and respectful environment for all users. This Content Policy outlines the guidelines and rules for posting, sharing, and interacting with content on the Website.

1.2. By using CBESTORES.COM, you agree to adhere to the guidelines and rules described in this Content Policy. If you do not agree with these guidelines, please do not use the Website.

  1. Prohibited Content

2.1. Users are prohibited from posting, sharing, or promoting the following types of content on CBESTORES.COM:

  1. Content that is illegal, harmful, or infringes on the rights of others. b. Content that promotes violence, hate speech, discrimination, or harassment. c. Content that contains personal information, including but not limited to, addresses, phone numbers, or financial information without the explicit consent of the individuals involved. d. Content that is deceptive, fraudulent, or misleading. e. Content that violates copyright, trademark, or intellectual property rights.
  2. User-Generated Content

3.1. CBESTORES.COM may allow users to submit content to the Website, such as comments, reviews, or user-generated materials. Users who submit content are responsible for ensuring that it complies with this Content Policy.

3.2. We reserve the right to review, edit, or remove user-generated content that violates this policy.

  1. Reporting Violations

4.1. If you come across content that you believe violates this Content Policy or any applicable laws, please report it to us immediately.

  1. Consequences of Violations

5.1. Users who violate this Content Policy may face consequences, including but not limited to:

  1. Content removal. b. Account suspension or termination. c. Legal action in the case of illegal activities.
  2. Contact Information

6.1. If you have any questions or concerns about this Content Policy or any content-related issues on CBESTORES.com, please contact CBESTORES LIMITED at enquiries@cbestore.co.uk

Privacy Policy for CBESTORES.COM

Effective Date: 27/10/2023

  1. Introduction

1.1. This Privacy Policy explains how CBESTORES LIMITED, referred to as “CBESTORES.COM” in this policy (“we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you visit and use our website at CBESTORES.COM (the “cbestores.com”).

1.2. By using the Website, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

2.1. Personal Information: We may collect personal information such as your name, email address, phone number, and other contact information when you provide it voluntarily, for example, when you fill out a contact form or subscribe to our newsletter.

2.2. Non-Personal Information: We may also collect non-personal information, including but not limited to your IP address, browser type, device information, and website usage data.

  1. How We Use Your Information

3.1. We use your personal information for the following purposes:

  • To respond to your inquiries and requests.
  • To send you newsletters and updates if you have subscribed.
  • To improve our website and user experience.
  • To comply with legal requirements.

3.2. We may use non-personal information for analytical and statistical purposes to improve our website.

  1. Sharing Your Information

4.1. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted service providers who assist us in operating our website.

4.2. We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

  1. Cookies and Tracking Technologies

5.1. We use cookies and similar tracking technologies to collect information about your interactions with our website. You can manage your cookie preferences by adjusting your browser settings.

  1. Security

6.1. We implement reasonable security measures to protect your personal information. However, no data transmission over the Internet is completely secure, and we cannot guarantee the security of your information.

  1. Your Rights

7.1. You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at Enquiries@cbestore.co.uk

  1. Changes to this Privacy Policy

8.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.

  1. Contact Information

9.1. For questions or concerns regarding this Privacy Policy, you may contact CBESTORES Limited at enquiries@cbestore.co.uk

Limitation of Liability Policy for cbestores.com

Effective Date: 27/10/2023

  1. Acknowledgment of Risks

1.1. By using cbestores.com, you acknowledge and agree that all use of the Website and its services is at your own risk. You understand that the Website provides information, products, services, and content for informational and entertainment purposes only.

  1. No Warranty

2.1. CBESTORES LIMITED makes no warranties or representations, express or implied, regarding cbestores.com, its content, or any services provided. We provide the Website on an “as is” and “as available” basis.

2.2. CBESTORES LIMITED does not warrant that cbestores.com will be error-free, uninterrupted, or free from defects, viruses, or other harmful elements. We make no guarantees regarding the accuracy, completeness, or timeliness of the content on the Website.

  1. Limitation of Liability

3.1. CBESTORES LIMITED, its affiliates, officers, directors, employees, agents, and partners, shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way connected with your use of cbestores.com.

3.2. This limitation of liability applies to, but is not limited to, damages for:

  1. Personal injury or property damage. b. Lost profits or revenue. c. Loss of data. d. Business interruption. e. Any other tangible or intangible losses.
  2. Exceptions

4.1. Some jurisdictions may not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations or exclusions may not apply to you. In such cases, CBESTORES LIMITED’s liability will be limited to the extent permitted by applicable law.

  1. Indemnification

5.1. You agree to indemnify and hold CBESTORES LIMITED harmless from any claims, losses, liabilities, damages, costs, or expenses, including legal fees, arising out of your use of cbestores.com or violation of these terms and conditions.

  1. Contact Information

6.1. If you have any questions or concerns regarding this Limitation of Liability policy, please contact CBESTORES LIMITED at enquiries@cbestore.co.uk

Indemnification Policy for CBESTORES.COM

Effective Date: 27/10/2023

  1. Purpose of Indemnification

1.1. This Indemnification Policy is designed to protect CBESTORES.COM, owned and operated by CBESTORES LIMITED, from legal claims, losses, liabilities, and expenses incurred as a result of users’ actions or violations of the terms and conditions.

  1. User Responsibility

2.1. Users of CBESTORES.COM agree to indemnify and hold CBESTORES LIMITED harmless from any claims, losses, damages, liabilities, costs, and expenses, including legal fees, arising from or related to their use of the Website.

2.2. This indemnification applies to claims and disputes including, but not limited to, those related to:

  1. Violation of these terms and conditions. b. Infringement of intellectual property rights. c. Violation of applicable laws and regulations. d. Misuse or abuse of the Website.
  2. CBESTORES LIMITED’s Rights

3.1. CBESTORES LIMITED reserves the right to assume the exclusive defence and control of any matter subject to indemnification by users. Users agree to cooperate with CBESTORES LIMITED in asserting any available defences.

  1. Limitation of Liability

4.1. CBESTORES LIMITED is not responsible for any claims, losses, liabilities, or damages incurred by users in connection with their use of CBESTORES.COM, except as explicitly stated in these terms and conditions or other policies.

  1. Exceptions

5.1. Indemnification may not apply if the claims or losses result from CBESTORES LIMITED’s own actions or negligence.

  1. Contact Information

6.1. If you have any questions or concerns about this Indemnification Policy or its application, please contact CBESTORES LIMITED at enquiries@cbestore.co.uk

Termination Policy for CBESTORES.COM

Effective Date: 27/10/2023

  1. Termination of Access

1.1. CBESTORES.COM, owned and operated by CBESTORES LIMITED, reserves the right to terminate or suspend access to the Website for any user who violates the terms and conditions outlined in this policy or other policies related to the Website.

1.2. Termination of access may occur with or without prior notice, depending on the severity of the violation and at the sole discretion of CBESTORES LIMITED.

  1. Reasons for Termination

2.1. Access to CBESTORES.COM may be terminated for any of the following reasons, but not limited to:

  1. Violation of the terms and conditions. b. Unauthorised or fraudulent use of the Website. c. Engagement in activities that harm, disrupt, or negatively impact the Website or its users. d. Use of the Website for illegal or unauthorised purposes. e. Violation of applicable laws and regulations. f. Violation of intellectual property rights.
  2. Consequences of Termination

3.1. Users whose access to CBESTORES.COM is terminated will lose the ability to use the Website and its associated services. This includes, but is not limited to, the loss of the ability to post, comment, or interact with other users.

3.2. CBESTORES LIMITED is not responsible for any inconvenience or loss resulting from the termination of access.

  1. Contact Information

4.1. If you have any questions or concerns about this Termination Policy or need clarification about the reasons for termination, please contact CBESTORES LIMITED at enquiries@cbestore.co.uk

 

Interpretation:

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  3. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  6. Order means the Customer’s order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Website means our website cbestores.com on which the Goods are advertised.

Goods

  1. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Goods which appear on the Website are subject to availability.
  4. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e., the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  4. Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.
  5. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g., by giving you rights as a business.

Price and Payment

  1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  2. Prices and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery

CBE Stores offer online shipping for all goods within the United Kingdom. Cost for delivery on items below £300 is £5.99 to cover for Royal Mail Tracked 24, and £7.99 for items above £300 to cover for Royal Mail Special Delivery, with cost fully insured on both options. 

Please note that the shipping service chosen does not denote the speed in which the item will arrive, instead denoting the amount in which the item can be insured up to. CBE aims to deliver items to the customer within 3-5 working days of the order being placed, excluding bank holidays. CBE are not liable to the compensation of the customer for any delays regarding the delivery of an item via Royal Mail. If an item is delayed in transit, CBE are not able to offer compensation to the customer, as long as the item is still confirmed to be in transit by Royal Mail. 

In the case of an item being lost or not delivered by Royal Mail, CBE will offer full compensation of the amount paid by the customer. This refund can only be processed once Royal Mail has offered confirmation that the item is no longer in transit, and has been lost or not delivered. If Royal Mail state the item to have been delivered correctly, a complaint of an item not being delivered cannot be seen as valid until confirmation of this has been given by Royal Mail. 

The shipping address provided on an order is the sole responsibility of the customer. If Royal Mail delivers the item to an address entered incorrectly by the customer, CBE is not liable for any reparations or replacements. It is the customer’s responsibility to provide accurate delivery information. The customer will have a breif period prior to the dispatch of the item to contact CBE via the Order Cancellations form provided below in ‘Cancellations’, in an attempt to ammend an incorrect shipping address.

If an item arrived to the customer damaged in transit, CBE will launch an Insurance Quote and an Investigation will be launched to confirm the validity of the claim. CBE are only liable to offer compensation for this once the Royal Mail investigation has confirmed this claim to be true. 

CBE does not currently offer international shipping of any sorts.

Risk and Title

  1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  2. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Governing Law Policy for cbestores.com

Effective Date: 27/10/2023

  1. Applicable Law

1.1. This Governing Law Policy establishes that all matters related to cbestores.com, owned and operated by CBESTORES LIMITED, and its use are governed by and interpreted in accordance with the laws of the UK, without regard to its conflict of laws principles.

  1. Venue and Jurisdiction

2.1. Any legal action or proceeding arising from or related to your use of cbestores.com shall be brought exclusively in the courts located within the UK. By using the Website, you consent to the jurisdiction and venue of these courts.

  1. Waiver of Jury Trial

3.1. You expressly waive any right to a jury trial in any legal proceeding arising from or related to your use of cbestores.com.

  1. International Users

4.1. If you are accessing cbestores.com from outside the UK, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

  1. Contact Information

5.1. If you have any questions or concerns about this Governing Law Policy or its application, please contact CBESTORES LIMITED at enquiries@cbestore.co.uk

REFUND POLICY:

Withdrawal, returns and cancellation

Zero Tolerance Chargeback Policy:

If a CHARGEBACK is made you will be banned from making another order with CBESTORES permanently.

Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be blocked, and reported to the Chargeback Protection Project, which may affect an abuser’s ability to purchase at other online retailers.

  1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  2. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    1. goods that are made to your specifications or are clearly personalised;
    2. goods which are liable to deteriorate or expire rapidly.
  1. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    1. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel

An Order Cancellation involves the abandoment of a purchase, prior to the dispatch of an item. CBE does offer order cancellations, although the process is completely dependent upon the status of the order. An order cancellation request can be made if the order has not yet been dispatched, and is still marked as processing. CBE cannot guarantee that the cancellation will be processed prior to the dispatch of the item. This is dependent upon the items position in the Postage Process. If the item has been dispatched, the customer will have to follow the Returns Process to amend the order.

To request an order cancellation, please contact the support team via the link below

Order Cancellation Request

Returning Goods

CBE Stores is a live retail platform; prices fluctuate based on supply and demand in real-time. As such, once an offer is made and the sale is completed, an order is created, whereby the item has been traded at its current market value. Therefore, if a return is requested, based purely on preference, CBE cannot offer a direct monetary exchange (refund), as the market value of the item is not certain. Although, with Customer Satisfaction at utmost importance, CBE can offer store credit for a return on select items outlined below in terms and conditions, equal to the amount in which was originally paid.

While CBE cannot offer direct monetary exchange for customer returns based on preference, CBE offers a quality and authenticity guarantee for online orders. If an item is received with defects that were not outlined in the listing upon purchase, or the item is not correct upon arrival, CBE can offer a direct monetary exchange.

Regardless of the item or return type, the correct returns procedure (outlined below) must be followed by the customer for the return to be accepted. For more information on what qualifies a return for Store Credit or Direct Monetary Exchange, view the Terms and Conditions Below.

The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects must be reported to CBE upon arrival, any damages occurring to an item after arrival, given that any original defects were not reported initially, are not the responsibility of CBE.

Terms and Conditions

Returning New / Used Jewellery: 

For Jewellery to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging and have no unforeseen defects, marks or discoloration; in accordance with the original listing.

A return request for Jewellery must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. The return request submission can be found below.

Direct Monetary Exchange is warranted proceeding a return of Jewellery if the item:

  • Arrives at a weight, length or width which differs from the website listing by over 0.3 grams, 0.3” or 1mm. (Please note that weighing must be done on an accurate scale, on a solid and level surface. The weight will be re-inspected by CBE’s jewellery scales upon return. This reading will be decisive in allowing a refund)
  • Is not the same item that appears in the listed images.
  • Has a clear physical defect that was not outlined in the listing. This includes a crack or break in a link, a significant scratch that cannot be amended via a polish, a non / poorly functioning clasp. (Please note that any Jewellery listed as New can be refunded for any form of visible defect, regardless of the severity)

Direct Monetary Exchange is not warranted proceeding a return of Jewellery if the item:

  • Has a minor physical defect that can be resolved by a polish, E.G a scratch. (This is not applicable to Jewellery listed as ‘New’)
  • Is a different colour tone to that which is displayed in the listing images, provided it is the same item.
  • Additionally if the client has a change in preference in regards to the purchase of the item.

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will still offer a store credit option, whereby the customer will receive store credit equal to the amount in which was originally paid (in all cases other than if the item was custom made for the client). Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them.

Returning Bespoke Jewellery:

For bespoke jewellery to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging and have no unforeseen defects, marks, or discoloration, in accordance with the original listing.

A return request for bespoke jewellery must be submitted to CBE within 7 days of delivery to the client. If the return request is submitted beyond the 7-day return period, CBE is not obligated to offer this service. The return request submission can be found below. Bespoke Jewellery cannot be returned for any reason other than those listed below.

A direct monetary exchange is warranted proceeding a return of bespoke jewellery if the item:

  • Arrives at a weight, length, or width which differs from the website listing by over 0.3 grams, 0.3”, or 1mm. (Please note that weighing must be done on an accurate scale, on a solid and level surface. The weight will be re-inspected by CBE’s jewellery scales upon return. This reading will be decisive in allowing a refund.)
  • Is not the same item that appears in the listed images.
  • Has any physical defect that was not outlined in the listing.

If CBE deems that the return does not meet this criteria for a direct monetary exchange, a refund will not be warranted. Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them.

Returning Watches

For Watches to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging alongside any additional items, and have no unforeseen defects, marks or discoloration; in accordance with the original listing. The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects should be reported to CBE upon arrival, any damages occurring to an item after arrival are not the responsibility of CBE.                              

A return request for Watches must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. The return request submission can be found below. 

Direct Monetary Exchange is warranted proceeding a return of Jewellery if the item:

  • Arrives with a case diameter which differs from the website listing by 1mm. (Please note that diameter is measured from the edge of the case. The diameter will be re-inspected by CBE upon return. This reading will be decisive in allowing a refund)  
  • Is not the same item that appears in the listed images.
  • Has a clear physical defect that was not outlined in the listing. This includes a crack or break in a link or face, a significant scratch that cannot be amended via a polish, a non / poorly functioning clasp. (Please note that any Watches listed as ‘New’ can be refunded for any form of visible defect, regardless of the severity)

Direct Monetary Exchange is not warranted proceeding a return of Watches if the item:

  • Has a minor physical defect that can be resolved by a polish, E.G a scratch. (This is not applicable to Jewellery listed a ‘New’)
  • Is a different colour tone to that which is displayed in the listing images provided it is the same watch.
  • Additionally if the client has a change in preference in regards to the purchase of the item. 

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will still offer a store credit option, whereby the customer will receive store credit equal to the amount in which was originally paid (in all cases other than if the item was custom made for the client). Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them. 

Returning Clothing

For Clothing to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging and have no unforeseen defects, marks or discoloration; in accordance with the original listing. The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects should be reported to CBE upon arrival, any damages occurring to an item after arrival are not the responsibility of CBE.                              

A return request for Clothing must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. The return request submission can be found below. 

Direct Monetary Exchange is warranted proceeding a return of Clothing if the item:

  • Arrives as a size which differs from the website listing. (Please note that the size is taken directly from the item’s label. This does not include the fitting of the item if the listed size is correct to that on the label)  
  • Is not the same item that appears in the listed images.
  • Has a clear physical defect that was not outlined in the listing. This includes a tear or rip, a broken / non functioning zip, a stain that cannot be removed by a washing machine. 

Direct Monetary Exchange is not warranted proceeding a return of Clothing if the item:

  • Has a stain that can be resolved by a washing machine. (This is not applicable to Clothing listed a ‘New’)
  • Is a different colour tone to that which is displayed in the listing images, provided it is the same item.
  • Additionally if the client has a change in preference in regards to the purchase of the item.

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will still offer a store credit option, whereby the customer will receive store credit equal to the amount in which was originally paid (in all cases other than if the item was custom made for the client). Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them. 

Returning Footwear

For Footwear to qualify for a return, it must still have the original tag attached to the item. The item must be returned in its original outer packaging and have no unforeseen defects, marks or discoloration; in accordance with the original listing. The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects should be reported to CBE upon arrival, any damages occurring to an item after arrival are not the responsibility of CBE.                  

A return request for Footwear must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. The return request submission can be found below. 

Direct Monetary Exchange is warranted proceeding a return of Footwear if the item:

  • Arrives as a size which differs from the website listing. (Please note that the size is taken directly from the item’s label. This does not include the fitting of the item if the listed size is correct to that on the label) 
  • Is not the same item that appears in the listed images.
  • Has a clear physical defect that was not outlined in the listing. This includes a significant tear, rip or a stain that cannot be removed.

Direct Monetary Exchange is not warranted proceeding a return of Jewellery if the item:

  • Has a minor stain that can be removed. (This is not applicable to Clothing listed a ‘New’)
  • Is a different colour tone to that which is displayed in the listing, provided it is the same item.
  • Additionally if the client has a change in preference in regards to the purchase of the item.

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will still offer a store credit option, whereby the customer will receive store credit equal to the amount in which was originally paid (in all cases other than if the item was custom made for the client). Alternatively, the client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them. 

Returning Bullion

For Bullion to qualify for a return, the item must be returned in its original outer packaging and have no unforeseen defects, marks or discoloration; in accordance with the original listing. The item cannot be returned after any form of modification. If the item is defected after arrival, CBE cannot be held liable for damages. Defects should be reported to CBE upon arrival, any damages occurring to an item after arrival are not the responsibility of CBE.                             

A return request for Bullion must be submitted to CBE within 7 days of delivery to the client. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. The return request submission can be found below. 

Direct Monetary Exchange is warranted proceeding a return of Bullion if the item:

  • Arrives at a weight which differs from the website listing. (Please note that weighing must be done on an accurate scale, on a solid and level surface. The weight will be re-inspected by CBE’s jewellery scales upon return. This reading will be decisive in allowing a refund)  
  • Is not the same item that appears in the listed images.
  • Has a clear physical defect that was not outlined in the listing. This includes a crack or significant scratch (Please note that any Bullion listed as New can be refunded for any form of visible defect, regardless of the severity)

Direct Monetary Exchange is not warranted proceeding a return of Bullion if the item:

  • Is a different colour tone to that which is displayed in the listing, provided it is the same item.
  • Additionally if the client has a change in preference in regards to the purchase of the item.

If CBE deems that the return does not meet this criteria for direct monetary exchange, a refund will not be warranted. In this case, CBE will not offer a store credit option. The client can pay the adequate postage fee via a pay link or bank transfer to have the item re-sent to them. 

 

Returns Process:

Upon delivery of the item, the client has a 7 day returns period to submit a returns request. If the Return Request is submitted beyond the 7 day return period, CBE is not obligated to offer this service. The return request submission can be found below. 

The client may instigate the Returns Process by filling out the Returns Request Form found below. Once received, CBE will respond to the client within 24 hours via the client’s chosen contact method. 

CBE will provide the returns address, whereby the client will have 3 working days to send the item with their chosen courier (if the returns process proceeds with direct monetary exchange, CBE will cover the postage costs if provided with a receipt). 

Upon arrival at the return address, the item will be evaluated within 3 working days and proceed in accordance with the terms and conditions stated above.

A direct monetary exchange will result in a refund to the card in which was used for payment only, which takes between 24 hours and 3 days depending on the bank the money is refunded to. 

Store credit will be saved to the clients chosen contact method. Clients will be able to contact CBE via this contact and arrange for the use of the store credit. 

Please Click below to submit a

Return Request Form

Conformity

  1. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
  2. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    3. conform to their description.
  1. It is not a failure to conform if the failure has its origin in your materials.

Successors and our sub-contractors

  1. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

Excluding liability

  1. The Supplier does not exclude liability for: (I) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (I) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g., loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  3. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 – 14 days.

Anti-Slavery & Human Trafficking Statement for 2023

This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 (the “Act”) and sets out the steps That CBESTORES LIMITED  has taken and is continuing to take to ensure that modern slavery or human trafficking is not taking place within the business or its supply chain.

The Group is opposed to slavery and human trafficking in all its operations and throughout its supply chain. The Group will not knowingly support or do business with any organisation involved in slavery or human trafficking.

Our Policies

The Group have established policies to ensure that we are conducting business in an ethical manner and one which effectively addresses the risk of Slavery and Human Trafficking in our supply chain. These include our Procurement and Supplier Management Policy and our Purchasing Policy.

Our Supply Chain

The Group recognise that our greatest exposure to the risk of modern-day slavery and people trafficking is within our supply chain. To tackle this risk, we carry out an annual review of our suppliers to ensure that they comply with the Modern Slavery Act 2015. We will continue to monitor our suppliers to ensure they are compliant with all applicable modern slavery legislative requirements.

Prior to business award or contract renewal, all current and prospective suppliers go through a due diligence process. The Group’s internal teams will coordinate to evaluate products, services or supplies against our existing policies and procedures. To ensure our suppliers and contractors comply with Modern Slavery law, where appropriate, our supplier agreements require the third party to comply with all appropriate legislation.

The Group expect all suppliers to demonstrate awareness, policy, and measures for driving any area of concern out of their business, with performance monitored through regular supplier review meetings.

The Group continuously review and evolve our processes to prevent modern slavery and human trafficking within our business.

Anti-Bribery and Corruption Statement

CBESTORES LIMITED are dedicated to preventing and protecting itself and its customers from Bribery and Corruption and aims to conduct all business activities in a transparent and ethical manor.

CBESTORES LIMITED also endeavour to conduct business within the rules and requirements of the Bribery Act 2010.

The Company does not tolerate any form of bribery, by, or of, its employees, third parties, agents or consultants, or any person or companies acting for it or on its behalf. All third parties associated with CBESTORES Limited are required to follow a supplier code of conduct which includes Countering Fraud and Corruption.

CBESTORES LIMITED ensure all employees are Compliant with Anti Bribery and Corruption knowledge training. It also applies a robust risk framework that incorporates, assessments, reviews, and monitoring to reduce any risk of potential non-compliance.

Any CBESTORES LIMITED employee that is found to be breaching Anti Bribery and Corruption Policies or Procedures will be subject to a full investigation and possibly disciplinary action.

If you have any suspicions relating to Bribery or Corruption, these concerns should be disclosed as soon as reasonably practicable by email to enquiries@cbestore.co.uk