Shipping policy

SHIPPING AND DELIVERY

At CB Stores, we offer a range of available shipping options at checkout. The cost and estimated delivery timeframe for each available service will be displayed before you complete your order.

Delivery dates and times are estimates unless a delivery service is expressly described as guaranteed. Estimated delivery periods begin from dispatch rather than from the date the order is placed, unless stated otherwise.

Orders are dispatched from our warehouse in Exeter, United Kingdom. Once your order has been dispatched, you will receive confirmation and tracking information where tracking is available for the selected service.

CB Stores remains responsible for your order until it is delivered into your physical possession, or into the possession of a person you have identified to receive it on your behalf. If your parcel is lost, damaged in transit or has not arrived, please contact us and we will investigate the matter with the delivery provider.

DELIVERY DELAYS

Delivery may occasionally be delayed by circumstances outside our reasonable control, including severe weather, transport disruption, customs processing, industrial action or disruption affecting delivery providers.

We will take reasonable steps to keep you informed of significant delays and to resolve delivery issues. Any delay caused by circumstances outside our control does not affect your statutory consumer rights.

Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and normally no later than 30 days after your order has been accepted.

If we miss an agreed delivery date that was essential, or if we fail to deliver within an appropriate additional period requested by you, you may be entitled to cancel the affected order and receive a refund in accordance with applicable consumer law.

NEXT-DAY AND EXPRESS DELIVERY

Where a next-day or express service is offered, the estimated delivery timeframe will be displayed at checkout. Unless the service is expressly described as guaranteed, next-day delivery is an estimate and cannot be guaranteed.

Orders placed after any stated cut-off time, or on weekends or public holidays, may be processed on the next working day. Any relevant cut-off times and service restrictions will be shown at checkout where applicable.

PRE-ORDERS

Pre-order products are products that are not yet available for immediate dispatch. Any expected dispatch or delivery window displayed for a pre-order product is an estimate based on information provided by our suppliers.

Supplier, manufacturing, transport or customs delays may occasionally affect the expected availability of pre-order products. If the expected dispatch date changes materially, we will contact you using the details provided with your order.

Where there is a significant delay, you will be given the option to continue waiting or to cancel the affected pre-order product for a full refund. If an order contains both in-stock and pre-order products, the products may be dispatched separately where appropriate.

INTERNATIONAL AND EUROPEAN ORDERS

We currently ship to the international destinations made available at checkout. Available destinations, shipping charges and estimated delivery periods may change from time to time.

International delivery will commonly take approximately 7 to 12 working days from dispatch, but delivery may take longer because of customs processing, local delivery conditions, remote locations or disruption within the destination country.

Any import duties, taxes or customs charges collected by us will be clearly shown at checkout. Where checkout expressly confirms that duties and taxes are included, the amount paid at checkout will include those charges.

Unless checkout expressly states that duties and taxes are included, the recipient may be responsible for any import VAT, customs duties, clearance charges or local carrier fees imposed by the destination country. These charges are set by local authorities or carriers and are outside our control.

If checkout stated that all applicable duties and taxes were included but you are subsequently asked to pay an additional import charge, please contact us before making payment where possible and provide evidence of the charge so that we can investigate it.

INCORRECT OR INCOMPLETE ADDRESSES

You are responsible for checking that the delivery address entered with your order is complete and accurate. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed once an order has been accepted or dispatched. Where an order is returned to us because an incorrect or incomplete address was supplied, we may ask you to pay the reasonable cost of redelivery, except where the error was caused by us.

RETURN SHIPPING COSTS

If goods are faulty, damaged, not as described or otherwise fail to meet your statutory rights, CB Stores will cover the reasonable cost of returning the goods in accordance with our Refund Policy and applicable consumer law.

For eligible change-of-mind returns, you will normally be responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods were supplied incorrectly.

Where you exercise a statutory right to cancel an eligible online order, we will also refund the cost of our standard outbound delivery service. If you selected a more expensive delivery service, such as express delivery, we are not required to refund the additional amount above the cost of standard delivery.

Please review our Refund Policy for full information about return timeframes, exclusions, product condition requirements and how to arrange a return.